Adobe’s PDF programs are designed to use the graphics card that is normally installed in any workstation to display the information within the PDF file. Since the remote desktop protocol uses a software program to display the information, we can adjust some settings in Adobe to help it operate faster. This can also help with the issue of PDF pages appearing blank.

These settings are per user, and so would need to be adjusted in each user’s profile.

  1. In either Adobe DC Pro or Adobe DC Reader, navigate to Edit > Preferences > General.
  2. Uncheck Show online storage when opening files and Show online storage when saving files.
  3. On the Page Display screen, uncheck Smooth line art and Smooth images.

    Changing this setting can make the font look a little fuzzy. Make this change with the client so you can ask if the font is unreadable when done in case you need to change it back.

  4. Also on the Page Display screen, set the Zoom to Fit Page.
  5. On the 3D & Multimedia screen, first uncheck the Enable hardware rendering for legacy video cards and then select Software in the Preferred Renderer drop-down. The order in which this is done is important.
  6. On the Multimedia (legacy) screen, make sure that the Preferred Media Player is the Windows Built-In Player, and that Do not use QuickTime Player for multimedia items is checked.
  7. On the Multimedia Trust (legacy) screen, deselect Allow multimedia operations.
  8. Lastly, on the Reading screen, set the Minimum number of pages in a large document to be 10.
  9. Click OK on the bottom of the Preferences screen to save these settings.

    If you have both Adobe DC Reader and DC Pro installed and use both programs in your cloud environment, you will need to repeat this process for each.

  10. Navigate to File > Print > Advanced > Color Management and check Let printer determine colors (or the like).